Booking, Cancellation and Refund Policy

2. Booking, Cancellation and Refund Policy

This policy applies to bookings made directly with Litza unless a specific event listing states additional fair terms. It does not limit rights under the Australian Consumer Law.

2.1 Private readings and mentoring

• 48 hours or more before the scheduled start: you may request one reschedule or a refund to the original payment method. Any non-refundable third-party charge will be deducted only where lawful, clearly disclosed before purchase and actually incurred.• Less than 48 hours before the scheduled start: no cash refund is ordinarily provided. The amount paid will be offered as a credit for the same client, valid for 6 months from the original appointment date.• No-show: the payment may be treated as used and no credit may be available, unless exceptional circumstances apply. Litza will consider genuine emergencies compassionately and fairly.• Late arrival: the appointment will usually finish at the original end time. The full fee remains payable.• Credit conditions: credits are not redeemable for cash and may be transferred to another person only with Litza’s written approval. Any price increase for a newly selected service is payable; no cash refund is given for an unused credit balance unless required by law.

2.2 Workshops and events

• 7 days or more before the workshop: request a refund or transfer to another available date.• Less than 7 days before the workshop: the booking is non-refundable for change-of-mind, but the place may be transferred to another eligible adult if Litza is notified before the event, or a credit may be offered at Litza’s reasonable discretion.• Non-attendance: no refund or credit is ordinarily provided, subject to consumer-law rights and exceptional circumstances.• If a workshop has its own clearly disclosed cancellation terms, those terms apply in addition to this policy and will not override non-excludable consumer rights.

2.3 If Litza changes or cancels

If Litza cancels a service and cannot provide a suitable alternative acceptable to you, you may choose a full refund or credit. If a service is materially rescheduled, you may accept the new arrangements or request a refund. Litza is not responsible for reasonable out-of-pocket travel or accommodation costs unless required by law, so clients should use flexible arrangements where possible.

2.4 Consumer guarantees

If a service fails to meet a consumer guarantee, you may be entitled to a remedy such as re-supply, refund, cancellation or compensation depending on the nature of the problem. Nothing in this policy is intended to deny those rights. Contact hello@litza.com.au first so the concern can be assessed promptly.