Cancellation and Refund Policy

Cancellation and Refund Policy

At Litza, I understand that life doesn’t always go to plan. My aim is to offer a fair and respectful approach to cancellations, changes and refunds.

Private Readings and Appointments

Please provide at least 48 hours’ notice if you need to cancel or reschedule your appointment.

• 48 hours or more: You may request a refund or reschedule your appointment.
• Less than 48 hours: A credit may be offered for a future appointment.
• Missed appointments: Refunds are generally not available, although exceptional circumstances will be considered.

Self-Discovery & Personal Growth Programs

Cancellation and rescheduling conditions for group programs will be clearly provided before booking.

If Litza cancels a program, participants will be offered a suitable alternative date or a refund.

Personalised Digital Products

Personalised numerology calendars and reports are created specifically for each individual.

Change-of-mind refunds may not be available once preparation has commenced.

If a product is faulty, incorrectly prepared or not supplied as agreed, please contact me so the matter can be resolved in accordance with Australian Consumer Law.

Refunds and Consumer Rights

All refund requests will be considered fairly.

Nothing in this policy limits your rights under Australian Consumer Law.

Contact

For cancellations, changes or refund enquiries, please email:

hello@litza.com.au

Please include your name and booking or order details.